• Resolved – My Dundee Issue Uploading Files

    Update 12 October 2022 – This issue has now been resolved! If you continue to have any problems uploading files, please let us know via Help4U! What is it? We have had reports in today, 10 October 2022, of instructors trying to upload PDFs, Word documents, PowerPoints, or image files…

  • Turnitin error message

    Update: As of 26 September, this issue has been resolved. If you still see the below error message in any of your modules, please contact Help4U and include the module ID. What is it? As of this morning it has been brought to our attention that student membership is not…

  • Turnitin Issues – Resolved!

    Update 12:40 BST: This issue has now been completely resolved. Turnitin have confirmed that the issue occurred between 09:14 – 12:20 BST. Update – 11:35 BST Turnitin is now accessible so students will be able to submit work and staff will be able to review and add marks and feedback. Turnitin…

  • Archival of 7-year-old content from My Dundee (2022)

    Now that all modules that start in Semester 1 or 2 of 2022 have been created (this includes all modules coded SEM01, SEM12, and SEM02), it’s time to return to the process of archiving modules older than seven years. As part of our annual process, we archive modules older than…

  • Scheduled Turnitin Downtime

    Turnitin has scheduled downtime for 9 July between 00:00 and 08:00 BST. During this time, Turnitin and the related tool Gradescope will not be available to staff or students for any purpose, including submitting assignments for students, and creating assignments and marking for staff. Although we hope that any and…

  • 22/23 Module creation!

    We are at that time of year again – all SEM1, SEM2, and SEM12 (year-long) modules will be created on the 20th of June. CTIL has been in contact with schools to confirm a few minor updates to the templates. The default changes are: Updated URLs for links (e.g. accessibility…

  • Resolved- Turnitin issue

    Update: (10/05/22 at 14:40) Turnitin have resolved the issue. They have confirmed that it occurred between 10:22 and 14:05 BST. Turnitin have reported that they are currently experiencing service degradation. This includes delays in generating or showing similarity reports, and they are also reporting degraded service for Turnitin submissions. If…

  • Resolved – Important Turnitin issue

    Update: 29/04/22 at 12:21 BST – Turnitin have resolved the issue and we can confirm that service is restored. The issue appears to have occurred between 10:04 and 11:34 BST. Users were able to access Turnitin from approximately 10:45 BST, but there were still service issues including delays for generating…

  • Resolved: Turnitin issue – degraded performance

    Update: (06/04/22 at 14:50): Turnitin have confirmed that there was overall service degradation between April 4th 17:30 – April 6th 12:40 BST. This consisted of overall slowness, issues saving comments and Quickmarks, and an “Pool “ev-app-yang-POOL” error message. Within that time frame, from approximately 11:-00 – 13:00 BST, there was…

  • Changes to Enterprise Survey set up

    If you or your school uses Enterprise Surveys, please read this process update closely and share it with any relevant person in you school! What is it? This is a tool provided by Blackboard (My Dundee) to deploy anonymous end of module surveys. Check out our guide for more information!…