Resolved: YuJa Service Incident


21/01/2022 at 3:30 PM GMT – YuJa have confirmed that the issue is resolved and we have tested and confirmed this as well. If you have any further issues, please let us know ASAP by logging a call in Help4U.


We have had reports from approximately 1 PM GMT that videos recorded in YuJa are not playing. The video appears to load, but is stuck on the loading screen and does not progress.

We are currently working with YuJa to resolve this issue. If you experience this issue, please log a call with Help4U and be sure to include the module where it occurred, your browser and your browser version.

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