My Dundee Blog
Resolved: Turnitin issue – degraded performance
Update: (06/04/22 at 14:50): Turnitin have confirmed that there was overall service degradation between April 4th 17:30 - April 6th 12:40 BST. This consisted of overall slowness, issues saving comments and Quickmarks, and an “Pool "ev-app-yang-POOL" error message. Within that time frame, from approximately 11:-00 - 13:00 BST, there was downtime when Turnitin was unavailable. They have now reported that these issues have been resolved. Update: (06/04/22 at 13:05): Turnitin has been restored. The downtime lasted from approximately 11:00 - ... read more
Hybrid Update #12: Capture & Stream + Dual-Mode Rollout
Good afternoon everyone, I hope you are all well and beginning to take a bit of a break with Easter on the horizon. You haven’t heard much (or anything!) from me via blog post as I tend to hide behind the scenes working on the operational side of the Hybrid Teaching Spaces project. I am hoping to make up for the lack of posts with some good news today. Capture and Stream Equipment Rollout As most of you will be ... read more
Changes to Enterprise Survey set up
If you or your school uses Enterprise Surveys, please read this process update closely and share it with any relevant person in you school! What is it? This is a tool provided by Blackboard (My Dundee) to deploy anonymous end of module surveys. Check out our guide for more information! What do I need to know? Before now, we have encouraged staff to use the Institutional Hierarchy to set up 'nodes' (containers) for terms and any sub-categories that they would ... read more
We are Here to Help!
In order to best serve the community, we have created a booking system to help you with your hybrid teaching and digital education service needs! This system, called Here to Help, is currently being piloted and is now available. There are currently two options within this service, one to help with teaching in a hybrid room for the first time and one to help with using our digital education tools. Live teaching help You can use this to book an ... read more
Resolved – Important Turnitin issue
Update (15 March 2022) Turnitin have now resolved this issue, and the Feedback Release Date will determine when marks and feedback are released to students, as it should. You can review Turnitin's Status Update here. In the new release of Blackboard which is due to go live today, 03 March 2022, there is an issue with Turnitin grades being released early. What is it? If you are using a non-anonymous Turnitin submission point, grades are being released immediately from the ... read more
Invalid or Missing state error in Turnitin
Update: Turnitin has informed us that the following should fix this error. If the error still persists please log a call with help4u with FAO CTIL in the title. The error message "Sorry, we could not process your request. Invalid or missing state" can usually be resolved by editing your browser's enabled Privacy & Security preferences so that it will not block any background scripts that Turnitin is trying to load. Please try following the steps below to ensure that ... read more
Lecture Capture and Improving Teaching Facilities
Access to reliable and appropriately equipped teaching facilities have been an ongoing concern for the teaching community, especially as we increase our in-person activities. Something as simple as a malfunctioning visualizer or not being able to access in-room support can have a big impact on teaching activities, stressing the lecturer and detracting from the student experience. In addition, the current policy calls for lecture recording where appropriate, but unless you are using a Hybrid room or one of the mobile ... read more
Resolved – My Dundee Issue Searching for Modules
Update: Blackboard released a fix for this issue on Friday 11th February 2022 - the issue should now be resolved. An issue has been reported with My Dundee where searching for a module is triggering rapid page flickering until the browser refreshes. Blackboard are aware of the issue and it is actively being worked on by the Blackboard Product team. (Feb 11th 2022 13:30 GMT) ... read more
Resolved – Turnitin Issues
Update: All issues resolved as of 14:45 GMT on 08/2/22. Today (08/02/2022), Turnitin experienced a brief window when users may have experienced one of the errors below. Between approximately 11:30 and 11:50 GMT, users could not upload assignments (students directly uploading assignments and staff uploading assignments on behalf of students). This has now been resolved. Afterwards, from approximately 11:50 - 12:05 GMT, those items submitted were not able to be viewed in the Feedback Studio or have any reports generated ... read more
School contacts
We have collected some key contacts for each school so that you can tell at a glance where you may need to go for help! If you have any updates for this list, please let us know at ctil@dundee.ac.uk , and we can get it corrected! ... read more
