Digital Education Newsletter Vol 8 Iss 1

CTIL Updates We have undertaken a review of organisations in order to identify and remove any that are unused and inactive. 263 organisations met our criteria and will be deleted from My Dundee on 20/12/2021. These will be kept in a separate archive for one year (until 20/12/2022). If there is an organisation that has been deleted that needs to be restored, you can contact Help4U before 10/12/2022 and we will restore the organisation. Read more about this and review ... read more
CTIL, Newsletter |
Removal of unused Organisations in My Dundee

Removal of unused Organisations in My Dundee

To help keep things tidy, we'll be removing old and unused organisations from My Dundee. Read more to find out if this will affect you ... read more
CTIL, My Dundee |

Issue – some files not opening for students

What is it? We have been in contact with Blackboard about an issue were some files which have been uploaded (e.g. PDFs, PPTXs, DOCXs, etc.) are showing error messages when students try to access them. For instructors, you will still be able to open the items in normal view or Student Preview mode, this issue will only occur for students. The students will be able to see the file name/link, but when they click on it to access it they ... read more
CTIL, My Dundee, Service News |

Digital Education Newsletter Vol 7 Iss 2

CTIL Updates We have some very exciting news to share, we have hired a new Digital Education Support Officer. Welcome to Shehnaz Arshad! You will begin to see her name pop up with increasing frequency in your Help4U calls as she learns the ropes of Blackboard, Turnitin, and our variety of tools. Semester 1 exam diet If you are intending to run a Questionmark OnDemand (QMOD) exam during the official Semester 1 exam diet (13/12/21 - 17/12/21) and would like ... read more
CTIL, Newsletter |

Hybrid Update #6: Week one feedback

Hi again everyone, I hope this week's update finds you well as we move into our second week of teaching. I think it's fair to say that last week was unlike any previous first weeks, with many people I've spoken to expressing a mix of uncertainty as we step back into the same physical spaces after so long, and genuinely heart-felt joy at re-engaging with students and colleagues on campus again. In today's hybrid update, I'd like to similarly reflect ... read more

Digital Education Newsletter Vol 7 Iss 1

CTIL Updates The official first week of term is behind us! We don't have many updates this week as we have been all-hands-on-deck to help ensure everything would work smoothly and we would be available for any issues that might come up. We'll need to properly take a look at reports from Help4U, but CTIL's call volume appears to be about a third less for Week 0 and Week 1 than it was last year! The next issue will have ... read more
CTIL, Newsletter |

My Dundee: Service interruption (17:12 to 17:25)

From around 17:12 to 17:25 this evening (30/09/2021) My Dundee became unavailable to users, resulting in an error screen. This issue has resolved itself and the service appears to be stable again. We are now in touch with the supplier (Blackboard) to find out the cause and assess if there is any further risk to the service. For now, we have no reason to suspect there will be further issues and Blackboard have stated that they believe the service to ... read more
CTIL, My Dundee |

My Dundee downtime scheduled

Tonight, My Dundee will have emergency maintenance that will last approximately half an hour and will occur between 02:00 and 03:00 BST.  If you will be working near this time, please save your work and log out before 2 AM to ensure you don't lose any work! We expect the impact to be minimal, but please be aware you may not be able to access My Dundee during this window of time. We appreciate your patience! ... read more
CTIL, My Dundee |

Hybrid Update #5: Start of Teaching

This is the final update before the start of teaching on Monday and I want to focus on three important areas: re-visit the key facts about Hybrid Teaching, share the most up-to-date guidance on using Capture & Stream, and finally, talk you through the support framework that will be in place to support you teaching from next week. As usual, I hope this post finds you well and please reach out if you have any questions about the information below ... read more

Digital Education Newsletter Vol 6 Iss 2

CTIL Updates We're not entirely convinced the month of August happened this year as September has come up so quickly, but as we are now in Welcome Week we have collected list of things to double-check as you finalise any work before classes start. Check the appropriate staff are enrolled and that they have the correct role. Avoid having too many lecturers and make more use of the Teaching Assistant or support role depending on what they are doing.We have ... read more
CTIL, Newsletter |