Resolved: YuJa Service Incident

    Update: 21/01/2022 at 3:30 PM GMT - YuJa have confirmed that the issue is resolved and we have tested and confirmed this as well. If you have any further issues, please let us know ASAP by logging a call in Help4U. 21/01/2022: We have had reports from approximately 1 PM GMT that videos recorded in YuJa are not playing. The video appears to load, but is stuck on the loading screen and does not progress. We are currently working with ... read more
    CTIL |

    Turnitin new feature – exclude templates

    Turnitin has recently added a new feature you can use when you create your assignments. In the Optional settings area of the set-up, you can find a section for Exclude assignment template. You can either upload a file or add text directly by using the 'Create Custom Template' button. We strongly suggest that you use the Upload Template button to upload a file (.docx or PDF are recommended). You can add text directly in the custom template, but our testing ... read more
    CTIL, Service News, Turnitin |

    Hybrid Update #10.5

    A quick update this evening. The fabulous Jonathan Walker (Staff) and our install partners, Streamtec, have completed the weekend work updating rooms ready for tomorrow. If you have any issue in room, dial *1 for support. I'm pleased to say that we have now upgraded 23 teaching rooms and three lecture theatres to the Dual-Mode design. You can find the full updated list on the room tracking webpage, but this means we've actually surpassed our previous target by a Geography ... read more
    Hybrid Teaching |
    Hybrid Update #10:  What to expect next week

    Hybrid Update #10: What to expect next week

    An enormous amount of effort is happening in the background to meet our previously revised target of having 22 Dual-Mode rooms ready for next week, with the remaining 28 upgraded by the end of January. In today's post, I want to give you a quick progress update, let you know what to do if you are booked into a Hybrid Teaching Space in the next few weeks and link to our new room tracking page so you can keep track ... read more
    CTIL, Hybrid Teaching |
    Hybrid Update #9: Dual-Mode for Sem 2

    Hybrid Update #9: Dual-Mode for Sem 2

    mester 2 just over a week away, I want to be clear and open with where we are with the roll out of Dual-Mode in this post. The bottom line is that we will be unable to meet our target of upgrading the full 50 rooms in time for the 17 January. We have revised our target to deliver 22 rooms, with the rest being commissioned before the end of January. Working with Timetabling, we'll make every effort to ensure ... read more
    CTIL, Hybrid Teaching |

    Turnitin Service Incident 15/12/21

    Turnitin has confirmed that they experienced an unexpected service incident on 15/12/21 from 15:22 to 16:10 GMT. We apologise for any stress or confusion this may have caused if you tried to access Turnitin during this time. You can see information on this issue on their status page. We have contacted Turnitin to get more information on this issue ... read more
    CTIL, Service News |
    Green present with a blue bow, lights and a tag reading - From CTIL.

    A Christmas Gift from CTIL

    We can't believe Christmas has come around again already! For our present to you this year we have collated 12 days of websites to inspire and entertain you this festive season. Wishing you a very Merry Christmas and a well-deserved break! Click on the present image to open the gift! CTIL’s 12 Sites of Christmas ... read more
    CTIL |
    My Dundee Issue: 404 Error

    My Dundee Issue: 404 Error

    Update (23/11/21): We have had anecdotal reports from users of this issue occurring in multiple browsers. If this issue occurs in a browser other than Edge, please take a screenshot of your full screen, note the browser and version number and send this to Help4U. This step is vital to being able to report this to Blackboard. While Blackboard work on resolving this issue, you can adjust the settings in your browser to manage what happens when you download a ... read more
    CTIL, Service News |

    Hybrid Update #8.5

    In case you missed our Hybrid Update #8, we’re pleased to confirm that the next phase of the Hybrid Teaching Spaces project is on track for the start of Semester 2. In addition, we can now confirm details of how and when you can book some instruction and hands-on time with the new service. Read on for details. Upgraded Eduzone ready for Dual Mode. The content of this post was emailed to all staff on Monday 6 December Dual-Mode Rollout ... read more
    CTIL |
    Hybrid Update #8: Dual-Mode rollout schedule

    Hybrid Update #8: Dual-Mode rollout schedule

    This update is a big one as we're ready to share our Dual-Mode roll out plan for hybrid teaching and give you a heads up about the upcoming onboarding opportunities that will help you get comfortable with the new facilities ... read more
    CTIL, Hybrid Teaching |