Turnitin issue on 5 and 6 February
On February 5, Turnitin reported a service incident that entirely prevented users from accessing Turnitin. They marked this as resolved that day, but we recieved several reports from a variety of users on the morning of Monday the 6th that there were still on-going issues. According to our internal records, this seems to have been resolved by 12:45 GMT ... read more
Focus On Accessibility 20 – 24 Feb
During the Week beginning 20th Feb, we will be running a week of events to help support our teaching community develop their understanding around accessibility requirements and the skills to create more accessible content ... read more
Turnitin issues – Resolved!
Update: Turnitin have confirmed that the issue has now been resolved. They have also updated their status page to confirm that the issue occurred between 10:19 - 15:31 GMT. If you are still having any issues, please let us know via Help4U! Original Issue -- 16/01/2023 at 11:08 GMT: Turnitin have just advised that there are current issues including slowness when opening Similarity reports as well as when adding marks or feedback. We have also had reports over the weekend ... read more
Evaluating our Digital Education Services
In 2023, we are launching a new twice yearly Digital Education Services Evaluation survey. This is part of a new service improvement strategy that will combine user feedback, anonymous usage data and statistics taken from Help4u to help us monitor the effectiveness of the services we provide and prioritise service improvement activities based on what we discover. We will be developing this strategy over time as we learn the most effective ways to gather feedback and respond in a targeted, ... read more
FocusOn Practice
A bit of Background During the academic year 20-21, in CTIL we had discussed various ways to enable staff to share good practice. Trying to persuade people to write blog posts was challenging, staff often didn't have the time. We knew, however, that many staff liked to talk about what they're doing; they're very good at that. In CTIL meetings, and with the group of Digital Champions (who've been invaluable to our work since April 2020), we discussed the idea ... read more
My Dundee unavailable for some on-campus users (RESOLVED)
Yesterday (10/11/2022), on-campus users experienced difficulties accessing My Dundee. Although we are still investigating the root cause, the issue appears to have been resolved. Read on for more information. If you are still having an issue accessing My Dundee on campus, please follow the steps below (see What to do if you still have an issue accessing My Dundee?) What happened? Yesterday 10/11/2022, some users attempting to access My Dundee while on a university network e.g. Eduroam or on a ... read more
Review student progress in your module
Over the summer, the option to use student progress tracking became available in your modules. At that time, this was just for your students so they could track their own progress to see what items they had reviewed or completed (in the case of Blackboard tests and assignments). With the latest update in October, this feature has been improved so that instructors can also use this feature to see some analytics for items in their modules! Remember, to use the ... read more
Change to Lecture Capture Drop-ins
Due to a significant drop-off in the attendance of the Lecture Capture drop-ins, we will be reducing the hours of this service. From the week commencing 17 October 2022, there will only be a single weekly hour-long drop-in session. This will be held in the same place, the IT building on Park Place in room A15, and it will run from 12-1 PM weekly on a Wednesday. Thank you to everyone who has attended and provided feedback, and thank you to ... read more
Resolved – My Dundee Issue Uploading Files
Update 12 October 2022 - This issue has now been resolved! If you continue to have any problems uploading files, please let us know via Help4U! What is it? We have had reports in today, 10 October 2022, of instructors trying to upload PDFs, Word documents, PowerPoints, or image files to their course content page, but being unable to do so. There isn't an error message or any clear note of failure - the file simply does not upload. If ... read more
Lecture Capture: Lessons from Week 1
As we come to the end of week one for most modules, we thought it would be a good idea to compile a list of the frequent questions and issues that have arisen so far with our new lecture capture workflow. These will likely end up in knowledge articles in time, but for the sake of speed we thought we'd start with a quick blog post. Read on for hints and tips for navigating lecture recording using YuJa. Lecture Capture ... read more
