DNS issue affecting My Dundee and related tools

From approximately 10:30 BST today (20 April 2023), we had reports from some users who were unable to access Turnitin. We have confirmed that this is due to a global DNS error that Blackboard has reported on their status page.

Although this is an issue that originate with Blackboard (My Dundee), it impacted related services that are linked in My Dundee, such as Turnitin.

We have only received reports about Turnitin; however, any item that is added to a module page through the “External Apps” panel could have been impacted. This includes tools such as Mobius, YuJa, and the library’s Resource Lists.

Blackboard have confirmed that this issue was resolved as of 15:20 BST. We will update this blog post when we have a confirmed time that the issue began.