• Resolved: YuJa Service Incident

    Update: 21/01/2022 at 3:30 PM GMT – YuJa have confirmed that the issue is resolved and we have tested and confirmed this as well. If you have any further issues, please let us know ASAP by logging a call in Help4U. 21/01/2022: We have had reports from approximately 1 PM…

  • Turnitin new feature – exclude templates

    Turnitin has recently added a new feature you can use when you create your assignments. In the Optional settings area of the set-up, you can find a section for Exclude assignment template. You can either upload a file or add text directly by using the ‘Create Custom Template’ button. We…

  • Hybrid Update #10: What to expect next week

    An enormous amount of effort is happening in the background to meet our previously revised target of having 22 Dual-Mode rooms ready for next week, with the remaining 28 upgraded by the end of January. In today’s post, I want to give you a quick progress update, let you know what to do if you are booked into a Hybrid Teaching Space in the next few weeks and link to our new room tracking page so you can keep track of our progress.

  • Hybrid Update #9: Dual-Mode for Sem 2

    mester 2 just over a week away, I want to be clear and open with where we are with the roll out of Dual-Mode in this post. The bottom line is that we will be unable to meet our target of upgrading the full 50 rooms in time for the 17 January. We have revised our target to deliver 22 rooms, with the rest being commissioned before the end of January. Working with Timetabling, we’ll make every effort to ensure ongoing work does not interfere with teaching, including weekend and evening work. Note that the existing Capture & Stream infrastructure will remain in place until a room is upgraded and commissioned.

  • Turnitin Service Incident 15/12/21

    Turnitin has confirmed that they experienced an unexpected service incident on 15/12/21 from 15:22 to 16:10 GMT. We apologise for any stress or confusion this may have caused if you tried to access Turnitin during this time. You can see information on this issue on their status page. We have…

  • A Christmas Gift from CTIL

    We can’t believe Christmas has come around again already! For our present to you this year we have collated 12 days of websites to inspire and entertain you this festive season. Wishing you a very Merry Christmas and a well-deserved break! Click on the present image to open the gift!

  • My Dundee Issue: 404 Error

    Update (23/11/21): We have had anecdotal reports from users of this issue occurring in multiple browsers. If this issue occurs in a browser other than Edge, please take a screenshot of your full screen, note the browser and version number and send this to Help4U. This step is vital to…

  • Hybrid Update #8.5

    In case you missed our Hybrid Update #8, we’re pleased to confirm that the next phase of the Hybrid Teaching Spaces project is on track for the start of Semester 2. In addition, we can now confirm details of how and when you can book some instruction and hands-on time…

  • Hybrid Update #8: Dual-Mode rollout schedule

    This update is a big one as we’re ready to share our Dual-Mode roll out plan for hybrid teaching and give you a heads up about the upcoming onboarding opportunities that will help you get comfortable with the new facilities.

  • Upcoming Enhancement to the Questionmark OnDemand Login Process (Staff Only)

    What is happening? On Wednesday 17th November, we’re updating Questionmark OnDemand (QMOD) to ensure that all users access the system using single sign on (SSO) helping our users stay safe online with multi-factor authentication (MFA). Students already access the system using SSO, so this update is only applicable to staff…