What happened? On 20 and 25 April, there were DNS issues affecting My Dundee and associated services. Due to the nature of DNS, what people experienced varied heavily. Some users would not have experienced any issues. Other users were not able to get into embedded tools such as Turnitin, and…
Update (15:30 BST 27/04/2023): Blackboard have confirmed that their solution to this issue is in place and it has fixed the issue for the majority of our users at UoD. However, they have noted that due to the nature of DNS, it takes time for this solution to reach everyone…
From approximately 10:30 BST today (20 April 2023), we had reports from some users who were unable to access Turnitin. We have confirmed that this is due to a global DNS error that Blackboard has reported on their status page. Although this is an issue that originate with Blackboard (My…
In recent years, we have made significant gains in enhancing our video capabilities to better support student learning. From lecture capture and hybrid delivery to the production of rich asynchronous video content, the university has been committed to leveraging technology to improve the learning experience. However, we acknowledge that there…
There is a new course role for members of staff called “Staff – Read-only”. This is a role that you should only assign to members of staff. This is not a replacement of “Guest” and therefore should never be assigned to students. This role is very restricted in the view…
I am pleased to announce that our colleagues in DTS have completed a thorough investigation to address the unreliability issues that impacted lecture recordings this semester. A new version of the YuJa recording software is now being deployed, which promises to resolve the issues that were present in the previous…
We’ve seen some calls coming in to Help4U and had questions asked at the service desk about how to access Turnitin. We just wanted to make a quick post to remind all students that Turnitin is accessed solely from within My Dundee. If you have a Turnitin assignment for a…
Users have continued to experience reliability issues when recording lectures using the YuJa video software. The project team is continuing to work with the vendor to isolate and resolve these issues but read on to find out more about what’s happening, how we’re working to find a resolution and what…
On February 5, Turnitin reported a service incident that entirely prevented users from accessing Turnitin. They marked this as resolved that day, but we recieved several reports from a variety of users on the morning of Monday the 6th that there were still on-going issues. According to our internal records,…
During the Week beginning 20th Feb, we will be running a week of events to help support our teaching community develop their understanding around accessibility requirements and the skills to create more accessible content.