Questionmark Troubleshooting

Remote online Questionmark exams taking place in the official exam diets can be accessed from the exam version of your module in My Dundee. These will be named in the format “Exam Module – Module Code – Module Title” and can be found on your Modules page once logged into My Dundee.

For Questionmark coursework assessments that are not invigilated (e.g. a CMA, quiz, class test), these can usually be found in the Assessment area within your teaching module on My Dundee.

Invigilated online Questionmark coursework and exams will take place in IT Suites on campus. Guidance will be provided by your module teaching team on how to access the assessment. We have a guide that will step you through the process of Taking an Invigilated Questionmark Assessment.

If you are still struggling to find where to access your Questionmark assessment, please contact your module leader.

Contact your module leader or School Office as they are responsible for making the exam module available to all students.

• Check the timetable to ensure you have got the date and time of your assessment correct. If you are unsure, try contacting your School Office or module leader to confirm.

• If you have confirmed the date and time of your assessment is correct, please complete the Questionmark Troubleshooting form with all required information. This will be submitted to the Assessment team who will will get back to you as soon as possible during normal working hours (Mon – Fri, 9am – 5pm).

If you are unable to see a list of “My Assessments” when the Questionmark page first opens, click on My Assessments or the Home button (above your email address/username).

Make sure to check all of your open windows and tabs! If you can’t locate the open Questionmark window/tab, try re-opening the assessment – you may be presented with a Resume button rather than a Start button.

If you have been presented with a blank screen after clicking Start, please use a different supported browser and try accessing the assessment again before completing the Questionmark Troubleshooting form for support. You should also avoid using a mobile phone to access your assessments.

Check what browser you’re using (and if it’s the latest version).

Supported browsers for taking Questionmark assessments

Your time remaining will be displayed at the top right of the screen throughout your assessment. After clicking Start, please check to make sure your time limit is as expected.

A grey banner will flash up at the top of the screen for a couple of seconds at the very start of the assessment indicating the amount of extra time that has been added to your schedule. For the majority of students this will state 0 minutes extra time, but for those with a disability recommendation this should reflect the amount of extra time that has been advised for you (e.g. 15 mins if it is a 60 minute exam)

Example: for a 2 hour exam, the clock will be 02:00:00 (and will start counting down as soon as you press Start). If you have a disability recommendation for 15 minutes extra time per hour, your clock will be 02:30:00 (and will start counting down as soon as you press Start).

If you have a disability recommendation for extra time and think this hasn’t been added to your time limit, please complete the Questionmark Troubleshooting form immediately with all required information. This will be submitted to the Assessment team who will get back to you as soon as possible during normal working hours (Mon – Fri, 9am – 5pm).

To ensure you can see all of the navigation buttons within an assessment, maximise your window. To move between questions you can use the Next and Previous buttons.

The assessment navigator allows you to select a question in an assessment without having to navigate through questions one at a time. Clicking on the assessment navigator button will bring up the assessment navigator dialog, where you can scroll through the questions available in an assessment represented as numbers.

Your answers are automatically saved every minute during a Questionmark assessment, however if your device temporarily loses connection to the Internet whilst this autosave is in progress, you may be presented with a pop-up informing you the save wasn’t able to be completed. Click OK to the message and continue with your assessment.

Please try to ensure you have a stable internet connection for completing your Questionmark assessment.

If you have accidentally pressed the Submit button, please complete the Questionmark Troubleshooting form immediately with all required information. This will be submitted to the Assessment team who will get back to you as soon as possible during normal working hours (Mon – Fri, 9am – 5pm).

• Only when you have completely finished answering the questions click on the Submit button to finish the assessment.
• Do not click the Submit button until you have completed your assessment.
• If you run out of time, your answers will be submitted automatically.
• Once you have submitted your assessment, you cannot re-enter it to review/resume or change your answers

Your answers are automatically saved every minute during the assessment, so re-enter it as quickly as possible by clicking on the Resume button (in the Action column).

Your answers are automatically saved every minute during the assessment, however if your device temporarily loses connection to the Internet whilst this autosave is in progress, you may be presented with a pop-up informing you the save wasn’t able to be completed. Click OK to the message and continue with your assessment.

Please try to ensure you have a stable internet connection for completing your Questionmark assessment.

Your answers are automatically saved every minute during the assessment, so re-enter it as quickly as possible by clicking on the Resume button (in the Action column).

In certain assessments, it’s possible to change the size of the text. Click the button highlighted below (found at the top right during your assessment) to increase the font size. Please note there are three font sizes.

To enable high contrast mode in an assessment, click on the button highlighted below (found at the top right during your assessment).