• Removal of Turnitin Building Block on My Dundee

    Key takeaways This means that as of 31 December 2023, no Turnitin submission points or assignments will be accessible from any Original modules or Organisations. Our recommended solution We strongly recommend that you access and download any student submissions or work from Turnitin for any Original modules or Organisations prior…

  • Issue accessing My Dundee and related tools (solution suggested)

    Update (15:30 BST 27/04/2023): Blackboard have confirmed that their solution to this issue is in place and it has fixed the issue for the majority of our users at UoD. However, they have noted that due to the nature of DNS, it takes time for this solution to reach everyone…

  • DNS issue affecting My Dundee and related tools

    From approximately 10:30 BST today (20 April 2023), we had reports from some users who were unable to access Turnitin. We have confirmed that this is due to a global DNS error that Blackboard has reported on their status page. Although this is an issue that originate with Blackboard (My…

  • Turnitin issue on 5 and 6 February

    On February 5, Turnitin reported a service incident that entirely prevented users from accessing Turnitin. They marked this as resolved that day, but we recieved several reports from a variety of users on the morning of Monday the 6th that there were still on-going issues. According to our internal records,…

  • Turnitin issues – Resolved!

    Update: Turnitin have confirmed that the issue has now been resolved. They have also updated their status page to confirm that the issue occurred between 10:19 – 15:31 GMT. If you are still having any issues, please let us know via Help4U! Original Issue — 16/01/2023 at 11:08 GMT: Turnitin…

  • Turnitin error message

    Update: As of 26 September, this issue has been resolved. If you still see the below error message in any of your modules, please contact Help4U and include the module ID. What is it? As of this morning it has been brought to our attention that student membership is not…

  • Turnitin Issues – Resolved!

    Update 12:40 BST: This issue has now been completely resolved. Turnitin have confirmed that the issue occurred between¬†09:14 – 12:20 BST. Update – 11:35 BST Turnitin is now accessible so students will be able to submit work and staff will be able to review and add marks and feedback. Turnitin…

  • Scheduled Turnitin Downtime

    Turnitin has scheduled downtime for 9 July between 00:00 and 08:00 BST. During this time, Turnitin and the related tool Gradescope will not be available to staff or students for any purpose, including submitting assignments for students, and creating assignments and marking for staff. Although we hope that any and…

  • Resolved- Turnitin issue

    Update: (10/05/22 at 14:40) Turnitin have resolved the issue. They have confirmed that it occurred between 10:22 and 14:05 BST. Turnitin have reported that they are currently experiencing service degradation. This includes delays in generating or showing similarity reports, and they are also reporting degraded service for Turnitin submissions. If…

  • Resolved – Important Turnitin issue

    Update: 29/04/22 at 12:21 BST – Turnitin have resolved the issue and we can confirm that service is restored. The issue appears to have occurred between 10:04 and 11:34 BST. Users were able to access Turnitin from approximately 10:45 BST, but there were still service issues including delays for generating…