What is happening? On Wednesday 17th November, we’re updating Questionmark OnDemand (QMOD) to ensure that all users access the system using single sign on (SSO) helping our users stay safe online with multi-factor authentication (MFA). Students already access the system using SSO, so this update is only applicable to staff…
We have been informed by Blackboard that on the 11th of November Collaborate experienced a period of downtime due to an update in Blackboard. The update has now taken place and we have been informed that Collaborate is now running as normal. If you are still experiencing issues with Collaborate…
It’s feeling a bit too long since our last update so apologies for the gap. Today I’d like to give a brief update about where we are with Dual Mode installations and share more of the feedback we’re getting from students both from a technical and teaching perspective. Look out…
CTIL Updates We have undertaken a review of organisations in order to identify and remove any that are unused and inactive. 263 organisations met our criteria and will be deleted from My Dundee on 20/12/2021. These will be kept in a separate archive for one year (until 20/12/2022). If there…
To help keep things tidy, we’ll be removing old and unused organisations from My Dundee. Read more to find out if this will affect you.
What is it? We have been in contact with Blackboard about an issue were some files which have been uploaded (e.g. PDFs, PPTXs, DOCXs, etc.) are showing error messages when students try to access them. For instructors, you will still be able to open the items in normal view or…
CTIL Updates We have some very exciting news to share, we have hired a new Digital Education Support Officer. Welcome to Shehnaz Arshad! You will begin to see her name pop up with increasing frequency in your Help4U calls as she learns the ropes of Blackboard, Turnitin, and our variety…
Hi again everyone, I hope this week’s update finds you well as we move into our second week of teaching. I think it’s fair to say that last week was unlike any previous first weeks, with many people I’ve spoken to expressing a mix of uncertainty as we step back…
CTIL Updates The official first week of term is behind us! We don’t have many updates this week as we have been all-hands-on-deck to help ensure everything would work smoothly and we would be available for any issues that might come up. We’ll need to properly take a look at…
From around 17:12 to 17:25 this evening (30/09/2021) My Dundee became unavailable to users, resulting in an error screen. This issue has resolved itself and the service appears to be stable again. We are now in touch with the supplier (Blackboard) to find out the cause and assess if there…