• Resolved- Turnitin issue

    Update: (10/05/22 at 14:40) Turnitin have resolved the issue. They have confirmed that it occurred between 10:22 and 14:05 BST. Turnitin have reported that they are currently experiencing service degradation. This includes delays in generating or showing similarity reports, and they are also reporting degraded service for Turnitin submissions. If…

  • Make your Module accessible

    19th May 2022 is this years “Global Accessibility Awareness Day“. CTIL are organising some drop in sessions and workshops from Monday 16th to help staff ensure their Module Materials are accessible to all students.

  • Resolved – Important Turnitin issue

    Update: 29/04/22 at 12:21 BST – Turnitin have resolved the issue and we can confirm that service is restored. The issue appears to have occurred between 10:04 and 11:34 BST. Users were able to access Turnitin from approximately 10:45 BST, but there were still service issues including delays for generating…

  • Resolved: Turnitin issue – degraded performance

    Update: (06/04/22 at 14:50): Turnitin have confirmed that there was overall service degradation between April 4th 17:30 – April 6th 12:40 BST. This consisted of overall slowness, issues saving comments and Quickmarks, and an “Pool “ev-app-yang-POOL” error message. Within that time frame, from approximately 11:-00 – 13:00 BST, there was…

  • Hybrid Update #12: Capture & Stream + Dual-Mode Rollout

    Good afternoon everyone, I hope you are all well and beginning to take a bit of a break with Easter on the horizon. You haven’t heard much (or anything!) from me via blog post as I tend to hide behind the scenes working on the operational side of the Hybrid…

  • Changes to Enterprise Survey set up

    If you or your school uses Enterprise Surveys, please read this process update closely and share it with any relevant person in you school! What is it? This is a tool provided by Blackboard (My Dundee) to deploy anonymous end of module surveys. Check out our guide for more information!…

  • Resolved – Important Turnitin issue

    Update (15 March 2022) Turnitin have now resolved this issue, and the Feedback Release Date will determine when marks and feedback are released to students, as it should. You can review Turnitin’s Status Update here. In the new release of Blackboard which is due to go live today, 03 March…

  • Invalid or Missing state error in Turnitin

    Update: Turnitin has informed us that the following should fix this error. If the error still persists please log a call with help4u with FAO CTIL in the title. The error message “Sorry, we could not process your request. Invalid or missing state” can usually be resolved by editing your…

  • Lecture Capture and Improving Teaching Facilities

    Access to reliable and appropriately equipped teaching facilities have been an ongoing concern for the teaching community, especially as we increase our in-person activities. Something as simple as a malfunctioning visualizer or not being able to access in-room support can have a big impact on teaching activities, stressing the lecturer…

  • Resolved – My Dundee Issue Searching for Modules

    Update: Blackboard released a fix for this issue on Friday 11th February 2022 – the issue should now be resolved. An issue has been reported with My Dundee where searching for a module is triggering rapid page flickering until the browser refreshes. Blackboard are aware of the issue and it…