What happened? On 20 and 25 April, there were DNS issues affecting My Dundee and associated services. Due to the nature of DNS, what people experienced varied heavily. Some users would not have experienced any issues. Other users were not able to get into embedded tools such as Turnitin, and…
Update (15:30 BST 27/04/2023): Blackboard have confirmed that their solution to this issue is in place and it has fixed the issue for the majority of our users at UoD. However, they have noted that due to the nature of DNS, it takes time for this solution to reach everyone…
From approximately 10:30 BST today (20 April 2023), we had reports from some users who were unable to access Turnitin. We have confirmed that this is due to a global DNS error that Blackboard has reported on their status page. Although this is an issue that originate with Blackboard (My…
In recent years, we have made significant gains in enhancing our video capabilities to better support student learning. From lecture capture and hybrid delivery to the production of rich asynchronous video content, the university has been committed to leveraging technology to improve the learning experience. However, we acknowledge that there…
There is a new course role for members of staff called “Staff – Read-only”. This is a role that you should only assign to members of staff. This is not a replacement of “Guest” and therefore should never be assigned to students. This role is very restricted in the view…
I am pleased to announce that our colleagues in DTS have completed a thorough investigation to address the unreliability issues that impacted lecture recordings this semester. A new version of the YuJa recording software is now being deployed, which promises to resolve the issues that were present in the previous…
Users have continued to experience reliability issues when recording lectures using the YuJa video software. The project team is continuing to work with the vendor to isolate and resolve these issues but read on to find out more about what’s happening, how we’re working to find a resolution and what…
On February 5, Turnitin reported a service incident that entirely prevented users from accessing Turnitin. They marked this as resolved that day, but we recieved several reports from a variety of users on the morning of Monday the 6th that there were still on-going issues. According to our internal records,…
Update: Turnitin have confirmed that the issue has now been resolved. They have also updated their status page to confirm that the issue occurred between 10:19 – 15:31 GMT. If you are still having any issues, please let us know via Help4U! Original Issue — 16/01/2023 at 11:08 GMT: Turnitin…
Removal of recordings in Collaborate prior to the 21/22 AY Over the past few years, we have spoken about how we will be removing older recordings. This is for two main reasons – the first and most timely is that we need to reduce our overall storage footprint. The second…