Update (15 March 2022) Turnitin have now resolved this issue, and the Feedback Release Date will determine when marks and feedback are released to students, as it should. You can review Turnitin’s Status Update here. In the new release of Blackboard which is due to go live today, 03 March…
Update: Turnitin has informed us that the following should fix this error. If the error still persists please log a call with help4u with FAO CTIL in the title. The error message “Sorry, we could not process your request. Invalid or missing state” can usually be resolved by editing your…
Update: Blackboard released a fix for this issue on Friday 11th February 2022 – the issue should now be resolved. An issue has been reported with My Dundee where searching for a module is triggering rapid page flickering until the browser refreshes. Blackboard are aware of the issue and it…
Update: All issues resolved as of 14:45 GMT on 08/2/22. Today (08/02/2022), Turnitin experienced a brief window when users may have experienced one of the errors below. Between approximately 11:30 and 11:50 GMT, users could not upload assignments (students directly uploading assignments and staff uploading assignments on behalf of students)….
Turnitin has recently added a new feature you can use when you create your assignments. In the Optional settings area of the set-up, you can find a section for Exclude assignment template. You can either upload a file or add text directly by using the ‘Create Custom Template’ button. We…
Turnitin has confirmed that they experienced an unexpected service incident on 15/12/21 from 15:22 to 16:10 GMT. We apologise for any stress or confusion this may have caused if you tried to access Turnitin during this time. You can see information on this issue on their status page. We have…
Workaround (23/11/21): While Blackboard work on resolving this issue, you can adjust the settings in your browser to manage what happens when you download a file. The issue is occurring when the downloaded file tries to open in your browser, and you can adjust the settings to turn this option…
What is it? We have been in contact with Blackboard about an issue were some files which have been uploaded (e.g. PDFs, PPTXs, DOCXs, etc.) are showing error messages when students try to access them. For instructors, you will still be able to open the items in normal view or…
In this week’s post we start off with some key updates and answer some questions we’ve been getting this week. We also have details of our communication plan, an update on the project team’s current activities and we’ve attached a copy of last week’s project board update. Finally, as a…
I am off on leave for 2 weeks but I wanted to get a quick post out before I’m dragged away from the computer by my children. By popular demand you’ll find the list of 50 rooms that have been earmarked for hybrid listed below. I’ve also added a little…