Understand pop-ups and help tools

What is it?

We use a tool in My Dundee which helps students to receive important messages and seamlessly navigate Blackboard via pop-ups and a contextual knowledge base.

What does it do?

You may encounter pop-up messages in My Dundee on the right-hand corner of your screen or in the centre, or you may notice the question-mark icon in the bottom right-hand corner of the screen. These are tools to update you on important news and service issues, as well as provide you with a knowledge base to find answers to questions you may have about My Dundee or our other learning tools.

  • Interact with pop-ups
  • Discover helpful guides
  • Know where to get help
  • Be informed of important announcements

What should I know?

Read any pop-ups that appear in My Dundee, as these will contain important information.

Pop-ups can be dismissed permanently by clicking ‘Do not show again’ and closing the window with the ‘X’ or the ‘Close’ button. Don’t just click elsewhere. 

Screenshot of My Dundee with a box around the pop-up.

At the right-hand side of the screen, you will notice a question mark icon. Click this to access either My Dundee help (Blackboard is the vendor for My Dundee) or to debug a session. You will likely only need the ‘debug’ code if you are having an issue and will copy/paste this code into a Help4U call.

Screenshot of My Dundee with an arrow pointing to the question mark, and one pointing to Blackboard Help in the menu.

For quick help, select My Dundee Help and use the filter options below to narrow your search. Use the email or Help4u self service options if you cannot find what you are looking for.

Note: Remember to check the My Dundee 101 guides in Organisations where possible.

Updated on 25/08/2021

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