Update: (10/05/22 at 14:40) Turnitin have resolved the issue. They have confirmed that it occurred between 10:22 and 14:05 BST. Turnitin have reported that they are currently experiencing service degradation. This includes delays in generating or showing similarity reports, and they are also reporting degraded service for Turnitin submissions. If…
Update: 29/04/22 at 12:21 BST – Turnitin have resolved the issue and we can confirm that service is restored. The issue appears to have occurred between 10:04 and 11:34 BST. Users were able to access Turnitin from approximately 10:45 BST, but there were still service issues including delays for generating…
Update: (06/04/22 at 14:50): Turnitin have confirmed that there was overall service degradation between April 4th 17:30 – April 6th 12:40 BST. This consisted of overall slowness, issues saving comments and Quickmarks, and an “Pool “ev-app-yang-POOL” error message. Within that time frame, from approximately 11:-00 – 13:00 BST, there was…
Update (15 March 2022) Turnitin have now resolved this issue, and the Feedback Release Date will determine when marks and feedback are released to students, as it should. You can review Turnitin’s Status Update here. In the new release of Blackboard which is due to go live today, 03 March…
Update: Turnitin has informed us that the following should fix this error. If the error still persists please log a call with help4u with FAO CTIL in the title. The error message “Sorry, we could not process your request. Invalid or missing state” can usually be resolved by editing your…
Update: All issues resolved as of 14:45 GMT on 08/2/22. Today (08/02/2022), Turnitin experienced a brief window when users may have experienced one of the errors below. Between approximately 11:30 and 11:50 GMT, users could not upload assignments (students directly uploading assignments and staff uploading assignments on behalf of students)….
Turnitin has recently added a new feature you can use when you create your assignments. In the Optional settings area of the set-up, you can find a section for Exclude assignment template. You can either upload a file or add text directly by using the ‘Create Custom Template’ button. We…